Training Courses

All courses are carefully tailored to each organisation's needs. They are designed to be effective and relevant, as well as highly participative and enjoyable, and will include a range of learning activities appropriate for all course participants.

The training can be delivered over a half day, one day or over a series of days, depending on your requirements.

Before I deliver training to any organisation, I will work with the client to establish their requirements and desired outcomes, to ensure that the training closely matches their needs and the nature of the workplace.

As I am an independent, freelance trainer I am able to offer very competitive rates. In addition, I take into account the size and funding of your organisation: if you are a small charity with a low budget I can offer my services for a reduced rate.

Interpersonal Skills Training

• Developing emotional resilience
• Assertiveness skills
• Mentoring and coaching
• Communicating effectively
• Managing conflict.

Helpline Skills Training

Helpline skills training is appropriate not just for those working on 'traditional' helplines, but for any organisation that provide a service by telephone. Courses can be designed for those with little experience, or for more established staff or volunteers who want to refresh or develop their skills.

• An introduction to listening and helpline skills
• Offering emotional support by telephone
• Supporting suicidal and distressed callers
• Effective information-giving and signposting
• Ending calls
• Responding to challenging callers.

I also deliver training courses to organisations that use a range of other channels, including email, SMS and IM.

I offer training courses on a wide range of topics to the voluntary sector and other organisations. These include:

• Mental health awareness
• Equality and diversity training
• Understanding gender violence
• Customer service training
• Information security & GDPR
• Effective volunteer management
• Recruiting and retaining volunteers.

The above list is not exhaustive: do get in touch to discuss your requirements if the course you require is not listed above.